Kenya ETA FAQ — Frequently Asked Questions

Question 1

Do I need to print my eTA or can I show it digitally?

Accepted Answer

Your eTA is electronically linked to your passport. However, we strongly recommend printing a physical copy or having the PDF readily accessible on your device to show to immigration officers.

Question 2

How long does eTA processing take?

Accepted Answer

Standard processing takes up to 72 hours (3 business days). Our Premium Fast-Track service can expedite this to as little as 24 hours. We recommend applying at least 5 days before your travel date.

Question 3

What is the Kenya Electronic Travel Authorization (eTA)?

Accepted Answer

The Kenya eTA is a semi-automated electronic authorization that determines the eligibility of visitors to travel to Kenya. An approved eTA is mandatory for all non-citizens intending to enter the Republic of Kenya. It is electronically linked to your passport and replaces the previous visa-on-arrival system.

Question 4

Do children need their own eTA?

Accepted Answer

Yes. Every traveller, including infants and children, must have their own individual eTA. There is no family or group eTA. Each person travelling to Kenya needs a separate application linked to their own passport.

Question 5

Where do I find my application reference number?

Accepted Answer

Your reference number (format: KE-ETA-YYYY-XXXXX) is sent to your email immediately after payment is confirmed. It also appears on your payment receipt.

Question 6

What payment methods are accepted?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, Amex), PayPal, and Razorpay for international payments. All transactions are processed through a 256-bit SSL encrypted gateway.

Question 7

What happens if my eTA is rejected?

Accepted Answer

In the event of a rejection, you will be notified by email with the reason provided. Our concierge team will contact you to discuss the next steps. Government processing fees are generally non-refundable.

Question 8

What passport validity is required?

Accepted Answer

Your passport must be valid for at least 6 months from your intended date of entry into Kenya. It should also have at least 2 blank pages available for immigration stamps at the port of entry.

Question 9

Is the payment secure?

Accepted Answer

Absolutely. We use bank-level 256-bit SSL encryption for all transactions, and we are PCI DSS compliant. Your financial data is never stored on our servers after the transaction is completed.

Question 10

Are there any vaccination requirements to enter Kenya?

Accepted Answer

A Yellow Fever vaccination certificate is required if you are travelling from a country with risk of Yellow Fever transmission. We recommend checking current health advisories before departure.

Question 11

How long is the eTA valid for?

Accepted Answer

The eTA is typically valid for a single entry within 90 days of issuance. Once you enter Kenya, your permitted stay duration is determined by the immigration officer at the port of entry, usually up to 90 days for tourism purposes.

Question 12

What happens after I submit my application?

Accepted Answer

After submission and payment, our team reviews your documents for accuracy. You'll receive real-time email updates at each stage. Once approved, your eTA document is emailed to you as a PDF.

Question 13

I haven't received my approval email. What should I do?

Accepted Answer

First, check your spam or junk mail folder. If the email is not there, log in to our tracking portal with your reference number and email. If 72 hours have passed and there is still no update, contact our 24/7 concierge support.

Question 14

Are fees refundable if I cancel my trip?

Accepted Answer

Processing fees are non-refundable once payment has been made. We strongly recommend purchasing travel insurance that covers trip cancellations.

Question 15

Can I edit my application after submission?

Accepted Answer

Minor corrections may be possible before processing begins. Please contact our concierge team immediately at support@eta.go.ke if you notice an error.

Question 16

My eTA expired before I could travel. Can I use it?

Accepted Answer

No. An expired eTA is not valid for entry into Kenya. If your eTA has expired (typically after 90 days of issuance), you must submit a new application.

Question 17

Can I enter Kenya by land or sea with an eTA?

Accepted Answer

Yes. The Kenya eTA is valid for entry by air, land, and sea at all official ports of entry, including border crossings from Tanzania, Uganda, Ethiopia, and South Sudan.

Question 18

Is this an official Government of Kenya portal?

Accepted Answer

Kenya ETA is a private premium concierge facilitation service. We are not affiliated with the Government of Kenya. We assist travelers by reviewing applications, correcting errors, and submitting on your behalf through official channels.

How Can We Assist You?

Application Process

How long does eTA processing take?

What happens after I submit my application?

Can I edit my application after submission?

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